Choose a category, then click on or touch a question to see the answer.

Bringing Food

Can we bring food to the zoo?

  No, it's not allowed to bring in any Food or Beverages.

shuttle service

Do you have a shuttle service and How much it cost?

Prefer to combine a pleasant walk around the zoo with speed and ease? Our shuttle service is the right choice to enjoy a quick tour around the zoo, and it is a perfect choice if you have children or the elderly. The service covers five main stops at the zoo's main areas. 


Eid & Special Occasions ADULT 63 AED CHILDREN 31.5 AED


School visits

How can coordinate for school visits?

   Al Ain Zoo organizes a wide educational programs for all schools level. For more information, please contact Discovery & Learning on: 037992444 or email:

Purchasing Tickets Online

How do I buy a ticket online?

Book Your Tickets 

1. Go to the main page click on Book Tickets, then Buy Tickets.

2. Select the desired tickets and quantity by adding them to the cart.

3. Login, register, or proceed as a guest. If you already have an account from a previous booking use this to log in. If not, click register for registering.

4. Proceed to Checkout, where Your credit card details are needed

5. You will receive an email notification with all the purchase details once payment is processed successfully


How long is the purchased online ticket valid for?

The purchased online ticket is valid for 30 days from date of purchase. The ticket will be invalid and will not be refunded if expired.

I am registered with the online booking but am unable to login. What should I do?

First check that you are using the correct username and password. Alternatively, you can click on Forgot Your Password link and follow the steps.
If you are still experiencing problems please contact us by calling 800 966

I have accidently deleted the ticket confirmation email, what can I do?

If you have deleted the email you have received, you can login to the online ticketing page, click on booking history on the top right banner. You will be able to see you’re booking history and print the desired tickets.

I have been asked for a CV2/CVC number. What is this?

This is the last 3 digits of the number next to the signature strip on the back of the credit card.

I have purchased tickets online but have not received a confirmation e-mail. Does this mean my purchase has not gone through?

Possibly, first please check your e-mail address is correctly registered with us. If this is registered incorrectly no confirmation e-mail would have been. If your e-mail address is correctly registered with us please call 800 966 so we can check your booking.

I want to book for shows/tickets but I cannot find them on the online ticketing portal. How can I book those tickets?

There are shows that are not sold online. You can either purchase the ticket at Al Ain Zoo’s Main Entrance or booking through Al Ain Zoo’s call center at 800 966

I want to change details on my account.

You can amend your personal details whenever you are on the Online Ticketing page by clicking the Login/Register link at the top right-hand side of the screen and clicking on the “My Profile” link on the top navigation bar. You must log-in to the Online Ticketing page before you can update your account details. When you have finished updating your details, click the save button. A message will appear on the screen to show you this has been successful.


Is barbeque allowed in the zoo?

Barbecue is not allowed in Al Ain Zoo to conserve animals’ health.


Is the train available and how much it cost?

The visitors of Al Ain Zoo can enjoy a wonderful free of charge train tour around the zoo.


Is there a restaurants in the zoo ?

  Yes, Al Ain zoo caters for all your culinary tastes, from fine dining to scrumptious snacks. Zarafa our air-conditioned main restaurant has recently been refurbished and now features an extensive menu, including a choice of salads, rice dishes, sandwiches, pizza, burgers, snacks and desserts.

Opening Hours

Opening Hours of the Zoo?

Zoo opening hours Daily 3:00 PM - 10:00 PM  

Ahlan Services

What is Ahlan Services and how much it cost?

Upgrade your visit with Ahlan Special Service that offers up to 1.5 hours guided tour in a fancy golf cart where you will enjoy 5 main stops, reserved seats at our popular Birds of Prey Show, free giraffe feeding refreshments during the tour, free wifi and discounts in all restaurants and retail shops.
Looking for a private family tour? Ahlan service is the best choice!


Weekdays Thursday, Friday, Saturday and Public Holidays
5 Adult guests & 2 children
500 AED
5 Adult guests & 2 children
750 AED

Contact Number

What is the contact number of Al Ain Zoo?

 800Zoo (800966)

Special needs

What is the provided services for special needs?

Al Ain Zoo provides Free admission for the handicap and his escort with a free wheelchair.
Also, provide for handicap a special free cart and special cars parking.

Tickets Fees

What is the Ticket fees?

Location and Direction

Where is the location of Zoo and what are the directions?

Al Ain is just a one and a half hours drive from Abu Dhabi and Dubai. Once in Al Ain City, please follow the town centre signboard until you see in brown tourist signs Al Ain Zoo.